---
title: Can you cancel the order I placed on your webstore?
description: Shopify, cancel
---

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# Can you cancel the order I placed on your webstore?

Items purchased from our webstore ship very quickly, and it may not be possible to intercept the package prior to shipment. Please submit a help request to us via the “[Contact Us](https://www.cervelo.com/en-US/contact-us)” page, and we will do our best to stop the order. If we aren’t able to intercept the package, we can send you a return shipping label once you receive the package.

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